Privacy Notice

1. Scope

This notice applies to the RUVAYA page at https://www.wokfoods.com/npd/ruvaya/ and to business enquiries initiated through the email links displayed on that page. It should be read together with any broader privacy information provided by Wok Foods for an ongoing commercial relationship.

2. Personal data we may process

Information you provide voluntarily

When you contact Wok Foods by email, we may receive your name, company, job title, email address, telephone number, market or territory, requested products, sample or documentation requirements and the content of your correspondence.

Technical information

The hosting provider, web server or security infrastructure may generate technical logs such as IP address, browser and device information, date and time, requested URL, referring page and security events. These records are used for operation, troubleshooting and protection of the website.

3. Purposes and legal grounds

• to respond to enquiries and provide requested samples, specifications or commercial information;
• to evaluate distributor, manufacturer, foodservice or private-label opportunities;
• to take steps requested before entering into a business relationship or contract;
• to operate, secure and improve the website and communications systems;
• to comply with legal, regulatory, accounting or dispute-resolution requirements;
• where required, to process data based on consent, which may be withdrawn at any time.

Depending on the circumstances and applicable law, processing may rely on requested pre-contractual steps, contractual necessity, legitimate interests, legal obligations or consent.

4. Cookies and analytics

The RUVAYA page supplied at the date of this notice does not intentionally use advertising trackers, behavioural profiling or third-party analytics scripts. It does not require an account or web form. Essential technical cookies may be set by the hosting, content-delivery or security infrastructure where necessary to deliver and protect the website. If non-essential analytics or marketing technologies are introduced, this notice and any required consent mechanism will be updated.

5. Recipients and service providers

Personal data may be accessed by authorised Wok Foods personnel and by service providers supporting hosting, email, cybersecurity, IT administration, professional advice, logistics or sample delivery. Information may also be disclosed where required by law or to establish, exercise or defend legal claims.

6. International processing

Business communications and technical services may involve processing in Thailand or other countries. Where applicable law requires safeguards for international transfers, Wok Foods will use appropriate contractual, organisational or legal measures.

7. Retention

Personal data is retained only for as long as reasonably necessary for the enquiry, evaluation, commercial relationship, website security and applicable legal or record-keeping requirements. Information that is no longer required will be deleted, anonymised or securely archived in accordance with Wok Foods retention procedures.

8. Your rights

Subject to applicable law, you may have rights to request access, correction, deletion, restriction, objection or portability of your personal data, and to withdraw consent where processing relies on consent. You may also lodge a complaint with the competent data-protection authority.

Requests may be sent to npd@wokfoods.com. Wok Foods may need to verify identity before responding.

9. Children

The RUVAYA page is intended for professional and business audiences and is not directed to children. Wok Foods does not knowingly seek personal data from children through this page.

10. Changes to this notice

This notice may be updated when the website, processing activities or legal requirements change. The current version and revision date will remain available on this page.