Privacy Policy
This policy explains how Wok Foods Co., Ltd., a company operating from Thailand, processes personal data in connection with this website and international business enquiries.
1. Scope and controller
The data controller for website-related personal data is Wok Foods Co., Ltd., Thailand (“Wok Foods Co., Ltd.”, “we”, “us”). Privacy requests may be sent to request@wokfoods.com with the subject “Privacy Request”.
2. Data we process
- Business contact data: name, company, job or business context, email, telephone or messaging details, country and website.
- Project information: product concepts, target markets, volumes, requirements, technical constraints, files and other information voluntarily provided.
- Communications: email correspondence and records required to respond to and manage a business relationship.
- Technical data: IP address, browser, device, requested URL, timestamp, referring page and security logs generated by hosting infrastructure.
- Preference data: the optional privacy categories you select, stored locally in your browser.
Please do not submit sensitive personal data, confidential consumer data, government identifiers or health information through the public website unless specifically requested through an agreed secure process.
3. Purposes and legal bases
| Purpose | Respond to enquiries, assess project fit and prepare a requested commercial discussion. |
|---|---|
| Basis | Steps requested before a potential contract, performance of a business relationship, legitimate business interests and, where required, consent. |
| Purpose | Website security, fraud prevention, troubleshooting and service continuity. |
| Basis | Legitimate interests, legal obligations and protection of legal rights. |
| Purpose | Optional analytics, performance measurement or marketing technologies. |
| Basis | Your prior consent, which may be changed or withdrawn through Cookie settings. |
4. Project enquiries
The current Start a Project form prepares a message in the email application on your device. The website itself does not independently submit the form to a Wok Foods Co., Ltd. database. Personal data is transmitted when you choose to send the prepared email through your email provider. Files selected in the form must be attached manually before sending.
5. Cookies and optional tools
Necessary browser storage is used to remember your privacy selection. Optional analytics, performance and marketing technologies are disabled by default and load only when both configured by Wok Foods Co., Ltd. and accepted by you. See the Cookie Policy.
6. Recipients and international transfers
Data may be accessed by authorised Wok Foods Co., Ltd. personnel and by service providers supporting hosting, email, cybersecurity, professional advice or project delivery. Project information may be shared with a prospective manufacturer, laboratory, packaging partner, regulatory specialist or logistics provider only when reasonably required for the requested work and subject to appropriate controls.
Because Wok Foods Co., Ltd. operates internationally, data may be processed outside your country. We use contractual, organisational or other appropriate safeguards where required and consider the protection available in the destination.
7. Retention
We retain information only for as long as reasonably necessary for the purpose collected, to maintain business records, resolve disputes, protect confidential work and meet legal, tax or regulatory obligations. Enquiries that do not progress may be periodically deleted or anonymised. The website privacy preference is configured to expire after 180 days unless changed sooner.
8. Your rights
Subject to applicable law and any lawful limitations, you may request access, correction, deletion, restriction, objection, portability, withdrawal of consent or information about a transfer of your personal data. We may request information needed to verify identity and authority before acting on a request.
9. Security
We use proportionate technical and organisational safeguards intended to protect personal data. No internet transmission or storage method is completely secure. Please use an agreed secure channel for commercially sensitive or high-risk information.
10. Contact and complaints
Contact request@wokfoods.com. You may also raise a complaint with Thailand’s Personal Data Protection Committee or another competent supervisory authority where applicable.
Policy changes
We may revise this policy when practices, technologies or legal requirements change. The updated date will be shown at the top of the page.